For quality improvement purposes, feedback can be lodged using the feedback form
All feedback submitted shall be perused and reviewed by the Quality Assurance and Compliance Division.
Any information disclosed between laboratory personnel or any departments representative of Alpine Pipe Manufacturing Sdn. Bhd. and external interested party regarding of all laboratory related information through product enquiry, purchase order, mill test certificate, sample handover/collection/delivery either directly or indirectly, in writing, verbally including without limitation controlled plans, design, documents, drawings, engineering information, formula, process, product, product plans, specifications, method secrets, customer’s name, equipment and machines shall not be disclosed to others without written permission from QA Department.
If required by law or authorized by contractual agreement to release confidential information our laboratory shall first notify the customer or individual concerned unless prohibited by law.